✈️ I took 40+ flights in 2024. (That doesn’t even include the trains and rental cars.)
While I’ve definitely had my share of terrible flight experiences (skip to the end of this post to read my best + worst), I actually find the process of flying... calming.
Something is soothing about the strict rules and boundaries in the airport:
TSA? Its the same every time: Take this out, leave this on, etc. (and I have pre-check, baby!)
Boarding? We are always group 6 - 9, so I can take one final pee once they call group 1.
Takeoff? Trays up, seats upright, bags stowed, and off we go.
To the untrained eye, some of these rules might feel like madness.
I mean, who really cares if my tray is down?
Au Contraire, Mon Frere: These little rules are what keep the whole system running smoothly.
And everyone (usually) respects these rules.
If someone forgets, flight attendants enforce those boundaries with an iron fist.
BOUNDARIES. ARE. COMFORTING.
Because even amidst the chaos of an airport, there’s a method to the madness.
These little rules ensure that the big things - like weather delays or engine issues - can be handled without distraction.
👉 These little rules and boundaries are one of the things we uncover during our Process Mapping Sessions.
👉 Click Here to sign up for a Process Mapping Session!
Together, we focus on getting all the “little things” in place - clear boundaries, streamlined processes - so that when life throws you a curveball (or a really good client shows up with an “extra personal item”), you’ve got the space to handle it gracefully.
THE TAKEAWAY:
What are your "trays up" rules for clients? Figure out the "little rules" and enforce them.
Repeat expectations to clients at the right times, like a flight attendant before take off.
When the little things in your client process are accounted for, you can have more space to focus on the big things.
You don't have to be stuck in the weeds trying to piece together a seamless, top-tier client experience that exceeds their expectations and keeps them coming back.
👉 Sign up for a Process Mapping Session!
During Process Mapping, you'll also walk away with:
Clear Client Journey: We’ll outline every step your clients should go through, from that first "Hello!" to offboarding / renewal.
Tools & Tech Recommendations: Based on your specific needs, I’ll tell you precisely what tools you should use—and how to connect them for a smooth, automated process.
Supporting Materials: Need email copy? A scheduler? Questionnaires or forms? I’ll pinpoint what you need and where to plug it in so nothing falls through the cracks.
Automation Ideas: Why do everything manually when the right automations can save you hours? I’ll show you what's possible to make admin work a thing of the past.
👉 Sign up for a Process Mapping Session!
🛫 Best Flight Story
My first time flying to Japan. I had a layover in Seattle, where they asked for volunteers to give up their seats and fly the next day. In exchange, they offered $200, a night in a swanky hotel, and a first-class upgrade. I thought, why the hell not?
After I agreed, they still needed more volunteers.
I sat back and watched as they started sweetening the deal, offering more and more money to entice more volunteers. Every time the offer increased for others, my offer increased too.
In the end, they paid me $1,000 to fly the next day 😍😍😍😍
Y’all - my round-trip ticket to Japan only cost $900! They paid me to fly to Japan! In style!
🤢 Worst Flight Story
When I was 9, my mom, baby brother, and I were flying from New York to Florida to visit my grandparents. I had a broken leg and was on crutches, so traveling was already a challenge.
Not long after takeoff, my baby brother vomited all over my mom. She tried her best to clean up in the cramped airplane bathroom, but there is only so much you can do in there 😮💨
When our flight landed late, we had to make a mad dash to our connecting flight. A wheelchair was supposed to be waiting for me at the gate, but it never showed up. So, my poor mother, covered in vomit residue, had to run while I hobbled along as fast as I could on crutches.
We finally made it, and they shut the doors right behind us. And then we found out we were on the wrong flight??? (This was pre-9/11, hence the lax boarding protocol) The crew felt so bad for us, they just stuck us in some empty first-class seats (so I guess both stories end in first class ha!)
