Streamlining Event Management 💫
🔥 CASE STUDY TIME!!!!!!
Keep reading to learn more about my incredible client Patient Authentic, and we streamlined their event management business.
“Devin really dug in to make sure we thought through every possible template and process that needed to be in place to ensure the systems were optimized.”
- Lilly Stairs, founder of Patient Authentic and Chronic Boss Collective
💫 Background
Patient Authentic is a specialized agency dedicated to creating unique events and programming for patient communities. With a focus on authenticity and patient-centered experiences, we worked together to enhance their project management processes and streamline their event operations.
💫 Challenges
Founder Lilly Stairs voiced the challenges she faced:
“I didn’t have ANY systems in place and I was absolutely drowning in messy Excel sheets and constantly reinventing the wheel because I didn’t have templates or processes”
- Lilly Stairs
Patient Authentic faced challenges in managing its growing number of events efficiently.
They had no Project Management system in place, leading to confusion and delays.
Additionally, they struggled with organizing attendees and speaker information, making the entire process confusing and time-consuming for the team.
💫 Solutions
Customized Project Management Template in Asana I designed and implemented a tailored project management template. This template included task lists, timelines, and milestones specific to each event phase - from ideation to post-event evaluation.
Efficient Speaker Onboarding in Dubsado Customized workflows were created to automate tasks such as collecting required documents and providing information.
Attendee and Speaker Database in Airtable To centralize and manage attendee and speaker information, I set up a database in Airtable. This database allowed Patient Authenitc to easily track attendee and speaker details.
SOP Library I developed a detailed Standard Operating Procedures (SOPs) library. These SOPs provided a clear roadmap for the team, ensuring that every member understood their responsibilities and the overall workflow.
💫 Results
The transformation has been remarkable, leading to tangible outcomes:
Enhanced Collaboration Clear task assignments and streamlined communication led to improved collaboration, fostering a more cohesive and productive work environment.
Personalized Experiences the Airtable database provides a tailored experience to attendees and speakers by readily accessing relevant information.
Scalability The implemented systems and processes set the foundation to scale without compromising the quality of their patient-centered events.
💫 In Conclusion...
By designing and implementing a comprehensive system that included
👉 a customized project management template
👉 SOPs
👉 a database for attendees and speakers
👉 and an efficient onboarding process
we empowered Patient Authentic to effectively manage their rapidly growing event portfolio.
Our strategic approach not only improved their operational efficiency but also ensured that their events continued to uphold the agency's values of authenticity within the patient community.
Patient Authentic now stands ready to expand its impact and create even more meaningful connections in the patient community.
If you’re seeking similar transformations for your organization, let's explore how custom systems elevate your operations.
👇 Click the link below to apply to work with me!
